2019
ITALIC
Product
PRODUCT
Developing early stage product processes through community and member operations
Developing early stage product processes through community and member operations
- Launched the Italic community, growing to 4,000 members to serve as an open focus group to engage customers and develop product feedback
- Designed brand assets for the newsletter launch, Facebook and Instagram social channels
- Overhauled and restructured the product membership model for over 100,000 users
- Drove product operational uploads and streamlined inventory returns flow by 18%